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Termes et conditions

Article 1. Purpose

The purpose of the terms and conditions herein is to define the rights, obligations and responsibilities of Studybooking.com and the users of the services related to language training, studying abroad and accommodations provided by the internet site operated by Studybooking Co., Ltd. (Referred to as SB hereinafter.)

Article 2. Definition

① Studybooking.com is a website established by SB for the trading of goods and services by using the internet, PCs, mobile, social communication tools, etc. At the same time, Studybooking.com is used by the business provider who offers the services.

② A “Member” is an individual (i.e. student) or business who registered and provided information to Studybooking.com and intends to use or sell products or services on Studybooking.com. “Members” must agree to the terms and conditions of Studybooking.com.

③ A “Non-Member” is a person or business who uses the services provided by Studybooking.com without membership.

④ A “User” is a member or non-member who benefits from the products or services provided by Studybooking.com according to the terms and conditions.

⑤ An “Education Provider”, referred to as EP, is a business which sells products or services intended for studying abroad and language training on Studybooking.com. All EPs must be members.

⑥ An “Accommodations Provider”, referred to as AP, is a business which provides accommodations. APs must be members.

⑦ A “Purchaser” is a person who buys and uses the products or services of the EP or the AP.

Article 3. Clarification and modification of the “terms and conditions”

① SB lists the details of the “terms and conditions”, company name, business location, name of the representative, business registration number, and the contact point for the user information on the service screen of Studybooking.com.

② SB may modify these “terms and conditions” within the extent of related laws such as laws applying to the definition of “terms and conditions”, electronic transaction basic laws, electronic signature laws, the use of information network and information protection, laws for the selling by visit (solicitation), and consumer protection laws.

③ If SB modifies the “terms and conditions”, the application date and reason for modification will be clarified and posted publically on the Studybooking.com together with the current “terms and conditions” 7 days prior to modification.

④ Points which are not defined within the “terms and conditions” shall be subject to the electronic transaction consumer protection guidelines, related laws, and the commercial practices as defined by the Korean government.

Article 4. Service provision

① SB performs the following services.

  • The worldwide brokerage for language training, studying abroad and accommodations
  • Provision of the information on the goods and services and brokerage for the purchasing agreement
  • Advertisement for EPs and APs
  • Provision of additional services related to studying abroad & language training and accommodations

② SB reserves the right to change the details of the “terms and conditions” in the event of changes in the goods and services or technical specifications. The details of changed goods and services shall be posted to the public.

Article 5. Suspension of service

① SB may suspend services temporarily in the event of maintenance, upgrades & replacement of equipment, technical difficulties and communication failures such as computer and disconnection of communication.

② In case of service suspension according to Article 5, item 1, SB shall inform the members and users by means of methods defined in Article 8 below.

Article 6. Membership

① Non-members shall apply for membership by expressing the consent of these “terms and conditions” after filling out the application provided on Studybooking.com. EPs and APs apply through the administration website provided by Studybooking.com.

② Studybooking.com will accept applicants unless they correspond to the following:

  • Applicants who fall within parameters described in Article 7. Students and providers who lose membership may reapply for Studybooking.com after a 3 year period
  • False, omitted, or mistaken registration information
  • A person who is under 18 years old

③ SB considers the time when the applicant receives an application confirmation message as the specific sign-up time.

Article 7. Withdrawal and disqualification from membership, etc.

① Members may request withdrawal to Studybooking.com any time and SB shall process the withdrawal from membership immediately. If an incomplete purchasing history remains at the time of withdrawal, the member shall complete or cancel all purchasing procedures and SB is not responsible for the losses from withdrawing and cancelling of said purchases.

② If a member falls within the parameters of the following paragraphs, SB may limit or suspend the membership.

  • Falsification of information during application
  • Unpaid debts to Studybooking.com
  • Theft of information and inappropriate behavior will not be tolerated
  • Criminal behavior and breaking the rules of the “terms and conditions” of Studybooking.com

③ When the same action is repeated three times, or problems are not resolved within 30 days after the limiting or suspension, Studybooking.com may cancel the membership.

Article 8. Notices to members

① Studybooking.com may use the member’s email address or message function of Studybooking.com to communicate with members.

② Studybooking.com may notify members on the Notice Board on the website instead of through individual email. Posts on the Notice Board will be no shorter than 7 days.

Article 9. Purchase requests

① Users of Studybooking.com shall request purchases by the following or other similar procedures.

  • Searching for and selection of goods or services
  • Input of necessary information for purchasing such as the name, nation, nationality, address, phone number, e-mail address, and any other pertinent information
  • Selection of payment method and payment
Article 10. Entering into agreements

① When the purchase request and the payment are made by the user, an order agreement for the reservation is created. Later, when the EP or AP approves the order, the corresponding service agreement is complete. (The “Approval is finished” time appears in the order status on user’s My Page screen.)

② SB may not approve the purchase immediately for the following reasons:

  • Falsification, omission or mistaken application information
  • Purchases made by users under the age requirement
  • When the EP or AP rejects the approval of the order for unavoidable reasons such as the excess bookings
Article 11. Payment method, time and conditions

① The payment method for the goods and services purchased from Studybooking.com may be selected from the following:

  • Credit card payment
  • Bank transfer
  • Paypal

* Payment of the balance is due upon arrival at the location when it is specified by the EP or AP.

② The time and conditions of payment for line 1 of article 11 shall be pursuant to the payment conditions of each company specified by the EP or AP on the service screen.

Article 12. Order rejection, refund and cancellation

① The EP or AP may reject an order when the goods or service cannot be provided or supplied according to the user’s order unavoidably for the reason of acceptance capacity excess, etc. In this case, the EP or AP shall notify Studybooking.com AND the purchaser of the cancellation of the corresponding order by processing ‘Order Rejected’ on the administration website.

② Orders with the status of “Waiting for approval” may be cancelled automatically after 72 hours and will be explained.

③ If an order is cancelled according to Clauses 1 and 2 above, Studybooking.com will refund the amount paid.

④ The money paid directly to the EP and AP by the student follows the EP and AP payment and refund policies and has nothing to do with Studybooking.com.

⑤ The membership fee paid by the EP and AP and the web administration fee paid by the user are non-refundable.

⑥ Discounted services and promotions cannot be cancelled and are non-refundable.

⑦ Studybooking.com is only a broker for studying abroad & language training and accommodations and an agency for reservations, therefore, Studybooking.com is not responsible for the following conditions. The user should look into the regulations listed by the EP or AP and fully understand that the following points correspond to the transaction among EP, AP, and the user.

  • Studybooking.com is not responsible if the actual provided services and/or facilities are determined to be different from the information listed by the EP or AP on Studybooking.com.
  • Studybooking.com is not responsible for dissatisfaction due to poor facilities and/or services provided by the EP or AP.
  • Studybooking.com is not responsible for any direct monetary transactions between the user and the EP and AP.
  • Studybooking.com is not responsible for No Shows. No Shows are users that do not show up for pre-arranged services or accommodations without cancellation.
Article 13. Privacy protection

① Studybooking.com collects the minimum amount of information necessary to perform the purchasing agreement. The following information is essential and any other information is optional.

  • Name
  • E-mail
  • ID
  • Contact point
  • Password
  • Nation and nationality
  • Date of birth
  • Address

② Studybooking.com will store only personal information with user’s permission.

③ Studybooking.com will not provide the personal information to any 3rd party without user’s permission. However, the following cases are exceptions.

  • The information is provided to the EP and/or AP for the purchase
  • The information may be given to 3rd party payment processors (such as Visa, Mastercard, JCB, Amex, Paypal, AliPay, TenPay, 99Bill, etc.) for payments to Studybooking.com.
  • Studybooking.com may release the information to 3rd parties for research, surveys, or demographics.
  • Studybooking.com may share the information with partners for providing related services such as the insurance, mobile services, etc.
  • Studybooking.com may provide the information to government agencies or security organizations for background checks as needed.

④ Studybooking.com may store member information for future use to provide smooth service after the user agreement is completed or withdrawn.

  • Studybooking.com will keep necessary information if required by laws and regulations.
  • Studybooking.com will keep the information on suspended or black listed users for future reference.
  • Studybooking.com will keep a record of users who have unsettled debts with Studybooking.com and/or providers.
  • Studybooking.com may keep users information on record for the amount of time described in the “Privacy Policy”.
Article 14. Obligations of Studybooking.com

① Studybooking.com will not take any action which is prohibited by related laws and these “terms and conditions” or disturb public order and good morals. Studybooking.com will make its best effort to provide the consistent and stable service according to the definitions herein.

② An internet security system is used Studybooking.com to protect the private information of the user (Including credit information).

③ Studybooking.com will not transmit unwanted advertising email (spam) for profit seeking.

Article 15. Member’s obligation for ID and password

① The member is responsible for the secrecy of the personal ID and password.

② The member shall not allow 3rd parties to use member’s ID and password.

③ The member should immediately inform Studybooking.com in the event of a loss or theft of the personal ID and/or password. Members should follow recommendations from Studybooking.com in the event of ID and/or password loss or theft.

Article 16. Obligation of all users

① Users shall not do the following:

  • Register false information.
  • Illegally change the information on Studybooking.com.
  • Use Studybooking.com to post or send illegal information.
  • Infringe on the intellectual property rights of Studybooking.com such as the copyrights.
  • Defame or hinder the affairs of Studybooking.com and any third party.
  • Disclose or post messages, pictures, recordings, and other information disturbing public order and good morals (i.e. pornography and violence)
  • Act for profit seeking by using the service of Studybooking.com to many and unspecific persons.
Article 17. Obligation of EP and AP

① EPs and APs shall process registration, management, orders and order withdrawals according to the service policy and procedure in the administration website provided by Studybooking.com and these “terms and conditions”.

② EPs and APs shall respond in a timely manner to order requests from users and shall answer user questions sincerely.

③ EPs and APs shall not propose direct transactions excluding Studybooking.com when answering user questions and shall not provide related information. Offending EPs or APs may be suspended or expelled from Studybooking.com and any paid costs will not be refunded.

④ EPs and APs shall cancel the requested orders immediately at the request of the purchaser.

⑤ Reasonable requests for order cancellations by users will be considered by the administrator of Studybooking.com and may be cancelled if approved.

⑥ EPs and APs shall sincerely register information about goods and services and shall not register false information. Offending EPs or APs may be suspended or expelled from Studybooking.com and any paid costs will not be refunded.

⑦ EPs and APs shall not use Studybooking.com to infringe on copyrights or the rights of the other persons and shall not register false or illegal information. Offending EPs or APs may be suspended or expelled from Studybooking.com and any paid costs will not be refunded.

⑧ EPs and APs shall approve or reject the user orders in a timely manner. When no action is taken within 72 hours, the corresponding order may be cancelled automatically by Studybooking.com.

Article 18. Possession of the copyright and restriction on use

① The copyright or other intellectual property for the creature made by Studybooking.com shall be possessed to Studybooking.com.

② The user shall not copy, transmit, publish, distribute or use the information of intellectual property right possessed by Studybooking.com out of the information obtained from using Studybooking.com for profit seeking by other method without prior consent from Studybooking.com and shall not allow for any third party to use it.

Article 19. Immunity from the responsibilities of Studybooking.com

① All Users shall understand that Studybooking.com is only a sales broker who facilitates communication between the seller and purchaser. All Users shall perform transactions such as the orders, approvals, cancellations, withdrawals from agreement and refunds directly and shall keep Studybooking.com as irrelevant if disputes arise.

② Studybooking.com is not responsible for lack of service due to natural disasters and inevitable circumstances. Studybooking.com is also not responsible for lack of service due to maintenance, repairs, or failures in communication infrastructure. In these events, Studybooking.com shall notify members about the details of such conditions by means of the internet or other available methods.

③ Studybooking.com is not responsible for the problems which are attributed to the EP or AP.

④ Studybooking.com is not responsible for the confusion of the user due to inadequate service details and information error by the EPs or APs. Studybooking.com is also not responsible for any reimbursement for inconvenience or losses due to inadequate service details and information error by the EPs or APs.

⑤ Studybooking.com is not responsible for information provided by EPs and APs on additional link screens, such as hyperlinks.

⑥ Studybooking.com is immune to claims by EPs and APs and lawsuits from purchasers or third parties in relation to the service and information provided by EPs and APs and they shall be responsible for the incurred losses of Studybooking.com.

Article 20. Customer satisfaction

① At Studybooking.com, we value our customer’s opinions. Studybooking.com will consider all valid complaints and recommendations and facilitate changes to improve customer service and satisfaction.

② Studybooking.com gives complaints and concerns raised by Users top priority. However, some cases are difficult to process rapidly, in which case, the reason and time frame will be posted immediately.

Article 21. Juridical right and governing laws

① Lawsuits between Studybooking.com and Users for disputes arisen from electronic commercial trading are under the jurisdiction of Korea and are governed by the laws of Korea.

(Supplementary regulation) These terms and conditions are effective from January 1, 2014.

Politique de confidentialité

Studybooking.com est un site internet qui propose des services de réservation en ligne pour des cours de langues ou des hébergements à l'étranger. Studybooking.com utilise la politique de confidentialité suivante pour la protection des informations et pour promouvoir la cyber sécurité. La politique de confidentialité peut être modifiée occasionellement par notre société.

Quelles informations privées sont-elles collectées?

Nous collectons les informations suivantes:

  • Nom, pays, nationalité, date de naissance, sexe, carte d’indentité/passeport , adresse, numéro de téléphone , adresse email, adresse IP, etc.
  • Informations collectées pour les écoles : Nom, identité, mot de passe, adresse, nom de la compagnie, URL, pays, email, nom d’employé, numéro de fax, détails bancaires, langue d’enseignement, nombre d’étudiants inscrits, proportion d’étudiants selon leur nationalité, installations/équipements, etc.
  • Informations collectées pour les hôtels/hébergements : Nom, identité, mot de passe, adresse, nom de la société, URL, date de fondation, pays, adresse email, employés, numéro de fax, détails bancaires, âge minimum pour l’inscription, proportion de clients selon leur nationalité, installations/équipements, etc.
  • Studybooking.com collecte des informations privées à travers son site internet pendant les inscriptions, questionnaires etc.
Quel est le but de cette collecte d‘informations privées ?

Les informations que nous prélevons sont utilisées dans un but commercial uniquement. Cette collecte se fait dans le but de fournir différents services tels :

  • Contrats, paiements, mise à disposition de nouveaux services et évènements, promotions, etc.
  • Pour voir et gérer les membres dans leur identification personnelle et l’historique des services, pour éviter un usage non-autorisé, pour vérifier que les informations transmises par les usagers sont correctes, pour vérifier l’historique des transactions, etc.
  • Partage d’informations, identification et analyse de la fréquence de contact pour le marketing et l’annoncement des évènements.
Combien de temps les informations seront-elles conservées et utilisées?

Les informations privées des utilisateurs et/ou des prestataires sont effacées si l’adhésion est annulée, sauf si ceci est dû à une expulsion. Les informations relatives aux dettes seront conservées jusqu’à ce que la dette soit solvée.Toutefois, certaines informations seront conservées à cause de lois telles que le Code du commerce et autres. Les informations suivantes peuvent être conserves :

  • Archivage de la publicité: 6 mois
  • Archivage de l’accord des termes d’utilisation et de la résiliation : 5 ans à partir de l’accord sur les termes et conditions.
  • Archivage du paiement et fourniture de biens: 5 ans
  • Archivage de plainte d’un client ou réglement d’un contantieux : 3 ans
  • Archivage de la collecte et l’usage d’information de credit : 3ans
Les informations bancaires sont-elles sauvegardées en cas de paiement par carte bleue ?

Quand un client de Studybooking.com règle par carte bancaire, le numéro de la carte et le mot de passe/code confidentiel ne sont ni enregistrés ni conservés. Studybooking.com utilise un moyen de paiement externe et reputé, et ne garde aucune trace de votre carte bancaire.

Quand et comment les informations privées sont-elles détruites ?

Nous détruisons bien sûr ces données privées quand nous les avons déjà collectées et utilisées. Les données privées sauvegardées dans nos fichiers sont effacées de manière définitive et ne peuvent être restaurées.

Quel est le procédé utilisé par Studybooking.com quand les informations personnelles d’un utilisateur sont transmises à un intermédiaire ?

Nous partageons des données avec des intermédiaires dans le but de fournir des services de meilleure qualité dans les cas suivants :

  • Ecoles, instituts de langues, et hébergements : Les utilisateurs doivent transmettre à l’école concernée leurs informations personnelles relatives à leur réservation. Ces données comprennent le nom du client, l’adresse, numéro de téléphone portable, nationalité, informations de paiement (sauf le numéro et code de carte bancaire), ainsi que les informations du compagnon inscrit sur la réservation par le client.
  • Intermédiaires : Studybooking.com utilise les réseaux sociaux tels Facebook, Google, Twitter, etc dans le but de fournir des services de haute qualité. Notre site ne communique ni votre géo-localisation ni vos données personnelles à ces réseaux sociaux.
Comment Studybooking.com utilise ses cookies?

Nous utilisons des cookies (aussi appelés témoins de connexion) au service de l’utilisateur. Un cookie est une information transmise par le site internet au navigateur de l’utilisateur. Quand l’utilisateur se connecte, il peut utiliser le site internet sans avoir à donner à nouveau ses informations, car le serveur lit les cookies et les informations sont regroupées par l’ordinateur. L’utilisateur a le droit d’effacer un cookie. Il peut accepter tous les cookies, ou envoyer une notification au moment de l’installation du cookie, ou encore le rejeter en ajustant les options du navigateur.

Comment les utilisateurs peuvent-ils accéder à leurs informations personelles et les modifier ?

Les membres peuvent à tout moment consulter et modifier les informations personnelles enregistrées sur "Ma page", après s’être identifiés. Les prestataires peuvent faire de même.

Quel type de sécurité Studybooking.com vous offre-t-il pour protéger vos informations privées ?

Nous nous servons des methods et procedures décrites ci-dessous pour protéger vos informations personnelles.

  • 1. Tous les mots de passes sont codes et sauvergardés, et seul l’utilisateur peut les voir.
  • 2. Studybooking.com utilise un serveur et un programme anti-virus de manière permanente pour la prevention de tout dommage ou vol. Ce programme est mis à jour régulièrement et le serveur ainsi que la base de données sont protégés en permanence.
  • 3. Les systèmes de sécurité sont utilises pour la transmission des données privées sur le réseau par le biais d’algorythmes codés.
Qui a accès aux données privées enregistrées sur Studybooking.com?

Studybooking.com réponds aux plus hauts critères de sécurité. Nous avons établi des procédures appropriées pour protéger toutes les données personelles de nos utilisateurs. Seul notre personnel autorisé peut accéder à ces données, pour des motifs strictement commerciaux, et dans le cadre de directives strictes. Ces directives sont spécialement conçues pour les données sensibles tels les mots de passes et les détails bancaires et ne peuvent être consultés que par le service administrative de Studybooking.com. Notre site est conçu pour que les utilisateurs utilisent leurs détails bancaires seulement au moment du paiement. De plus, le système de Studybooking.com est conçu de sorte que seul l’utilisateur peut accéder et utiliser ses details bancaires, seulement au moment du paiement ou de la réservation sur Studybooking.com.

Comment Studybooking.com traîte les informations personnelles des enfants ?

Studybooking.com ne peut être utilisé par des individus de moins de 18 ans sans le consentement de leurs parents ou tuteurs. Si un client âgé de moins de 18 ans effectue une reservation et/ou un paiement, le responsable légal peut alors consulter, corriger et retirer les informations sur Studybooking.com.

Pour toute question au sujet de la Politique de Confidentialité, veuillez consulter le service administrative de Studybooking.com à l’adresse contact@studybooking.com.

Dernière modification le : January 1, 2014

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